Support
We're here to help. Find answers below or reach out directly.
Frequently Asked Questions
How do I get my daily word?
What is included for free?
How do I subscribe to Premium?
How do I cancel my subscription?
How do I restore my purchase on a new device?
Does the app work offline?
How many words are in the app?
How are the four difficulty levels different?
What devices are supported?
I found an incorrect etymology. How do I report it?
Troubleshooting
App won't open
Force quit the app and reopen it. If the issue persists, try deleting and reinstalling Etymology from the App Store. Note: local data like favorites and collections will be removed.
Notifications not arriving
Go to iPhone Settings > Notifications > Etymology and ensure notifications are enabled. Also check that you're not in a Focus mode that blocks Etymology notifications.
Widget shows wrong word
Widgets update at midnight. Try removing and re-adding the widget, or restart your device. Opening the app will also trigger a widget refresh.
Subscription not recognized
Open Etymology > Settings > Upgrade to Premium and tap "Restore Purchases" at the bottom of the screen. Make sure you're signed in with the same Apple ID used for the original purchase.